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  • Where are you located?
    We are a home-based business located in Lago Mar Community, Texas City. We serve: Texas City La Marque Bayou Vista San Leon Santa Fe Hitchcock Galveston Dickinson Webster Clear Lake Shores League City Seabrook La Porte Kemah Bacliff El Lago Nassau Bay Friendswood Our delivery and pick-up charges depend on your event location. If your event location is not in our coverage area an additional $2.00 per mile will be added to the standard delivery charges. If you more questions please email us at: info@mmeventcreations.com
  • Can I pick up my rental order?
    As a home-based business, we do not offer client pick-up and drop-off. We provide delivery, set-up, breakdown, and pick-up.
  • How do I book party rental products?
    Please fill in our BOOKING FORM, and one of our booking agents will reach out to you during business hours to confirm your order as soon as possible. A quick note: To secure your rental items, we require a non-refundable deposit of 50% of your rental total. For orders placed within 48 hours of delivery, a full payment required at the time of reservation."
  • What is required to reserve my party rental products?
    You must be 18 years and over. A credit card on file is required and a valid Texas ID or Driver's License is required upon delivery.
  • What types of payment do you accept?
    We accept most major credit cards (Visa, Mastercard, American Express, Discover). We include a 3.5% payment processing fee for every order.
  • When is the final payment due?
    Final payment is due 4 days before the event date. Please note: A full payment is required for all orders placed and accepted 48 hours prior to the delivery date.
  • How far out can I book my rental products?
    When planning an event it is risky to wait until the last minute to reserve your event products. All our rental products are based on inventory and team member's availability. Our best advice is simply to reserve your items as soon as you know the event date and what you need to make your event successful.
  • Is there a minimum order requirement for event rentals?
    Yes, we have a minimum rental order of $100, excluding sales taxes, delivery, set up, breakdown, and pick up.
  • How much does set-up and breakdown cost?
    We set up each chair for $0.75 and breakdown each chair for $0.75. We set up each table for $1.00 and breakdown each table for $1.00.
  • What is the duration of your rental period?
    Our rental prices are generally based on 24 hours unless otherwise specified in your contract. If your delivery falls on a Saturday, you are responsible for all rental items until Monday, as we are closed on Sundays." We may pick up on Sunday depending on special reasons.
  • Is it possible to cancel my order?
    Yes, you can cancel your order. We understand that plans may change. You will receive a detailed cancellation policy in our contract before making any payment.
  • Do you have tents for rent?
    Yes, we do. We have 10" by 20" canopy tents and 10" by 10". The price shown on our website includes set-up and breakdown on grass, but does not include delivery charges.
  • If I don't use the rental products can I get a refund?
    Unfortunately no. Once rental products are rented out to a CLIENT, they are marked unavailable to other Clients. Therefore, we cannot issue any refunds. We recommend that you carefully review your rental order before placing it to ensure that you have selected the items you need for your event.
  • Do you offer early or late night deliveries or pick up?
    Yes, we do offer delivery and pick-up services for all our rental products. Our delivery and pick-up fees depend on a Client's order and event location. Our standard delivery, set-up, and pick-up service windows are: Mondays to Fridays from 9:00 am to 5:00 pm Saturdays from 9:00 am to 1:00 pm Sundays by appointment only. Extra charges apply for deliveries, set-up, and pick-up before or after our standard hours. 5:00 pm – 10:00 pm – $250 10:00 pm– 12AM – $400 For any other arrangements please contact us at 832.385.8401 or info@mmeventcreations.com during business hours.
  • Do you offer grab-and-go balloon decor?
    No, we don't. We are a home-based business located in Texas City. We deliver, and set up your balloon decor. We serve Texas City and surrounding communities up to a 20-mile radius from our location.
  • Can I provide my own balloons and hire you to style my event?
    We understand that some Clients may have a specific vision for their event and may want to provide their balloons. However, we cannot offer our guarantee on balloons provided by the Client. We use only commercial-grade balloons to ensure a visually stunning look and longevity. Non-commercial balloons are low quality, will look cheap, they have color discoloration and will deflate and pop very easily.
  • How do I book my Event Styling and Decor order?
    We ask that you submit a “BOOKING FORM", and a booking agent will contact you as soon as possible during business hours to confirm your order. Please note: A non-refundable deposit of 50% of the gross total is required upon reservation to hold your event styling date, and a full payment is required for all orders placed and accepted 48 hours prior to the delivery date.
  • Do you offer free consulations?
    We ask our Clients to fill in a BOOKING FORM and attach an inspirational picture to give us a vision of their event style. If more details are needed after reviewing the booking form - a Client will receive a free consultation call to learn more about their event styling needs.
  • How much does Event Styling and Decor cost?
    We do not have a general price because each Client's event is unique. Visit our Event Styling & Decor page for some pricing ideas. They are several factors that determine the price of your eventy style like balloon style, floral style, colors, type of backdrops, size, embellishments, travel time, installation time, breakdown, and more.
  • What types of payment do you accept?
    We accept all major credit cards (Visa, Mastercard, American Express, Discover). We include a 3.5% processing fee and sales tax on every order.
  • Do you offer Mock-up Designs?
    We offer mock-up designs for orders over $3000 (excluding taxes, payment processing fees, and delivery). If your order is less than $3000 we ask that you send us your inspiration pictures and trust us to create beautiful balloon décor for your event.
  • Do you have Marquee letters or numbers if I want them for my balloon decor?
    Yes we do. We have beautifully handcrafted marquees made out of wood, and if we do not have what you are looking for – we will custom make it for you.
  • How long will the balloons last once they are installed?
    We only use high-quality balloons from trusted suppliers. Our balloons are made from durable materials and come in a range of colors and sizes to suit your event's theme. We use a variety of techniques to create stunning balloon installations, including balloon arches, garlands, centerpieces, and more. Our indoor balloon décor is guaranteed to last 12 hours from the time of installation. However, balloons can stay inflated longer if kept in a temperature-controlled environment. For large, complex orders, we often install balloons a day before your event to ensure they are fully inflated and stunning. For small orders, we install balloons on the day of the event.
  • Do you rent out bounce houses?
    We do not have any bounce houses.
  • Do you offer balloon drops and releases?
    No! Although we use 100% biodegradable latex balloons we still believe that balloons should be disposed of properly and not released into the environment.
  • Do you offer helium balloons?
    No we don’t. Helium balloons are very expensive, and difficult to work with. We decided to stay away from helium balloons. All our balloons are air-filled with a machine and do not float, but are beautifully created to last throughout your event.
  • Do you take the balloons after the event is over?
    No, we don't. Balloons are not rental products. however, if a Client does not want the hassle of disposing of balloons, we offer a balloon breakdown service for a fee. This fee starts at $50 for a small balloon installation (15 ft or less) and increases depending on the size of the balloon installation. Please let us know if you would like to add this service to your event package before placing your order.
  • How do I book a luxury kids party?
    Fill in and submit a booking form. Once we have received your event information a booking agent will contact you in less than 8 business hours to confirm your event order. A quote will be emailed to you, and a non-refundable 50% of the total cost is expected upon booking your luxury kids' event. We will email you reminders of the next steps.
  • What types of payment do you accept?
    We accept all major credit cards (Visa, Mastercard, American Express, Discover). We include a 2.9% processing fee to every order.
  • How much space do I need per teepee set up?
    One teepee tent takes up the same space as a twin size mattress (35”x 75”). Add some space on each side for easy movement. It is a client's responsibility to measure the space before delivery day. No refund are issued for teepee tents that could not fit in the available space. Event space should be clean, mopped, and free of pet hair or droppings. If spaces is not clean - we reserve the right to refuse service without any refund. If you are not sure about the space needed please contact us.
  • What if you don't have the theme I want?
    Your event vision is our passion. We enjoy creating new themes upon client demand. If you don't see what you are looking for on our website fill in a booking form and select custom theme. Tell us about your desired theme, and someone will contact you in less than 8 business hours.
  • Can you set up in a hotel or club room?
    Yes and No! We can set up in a hotel suite, but not in a standard hotel room. We can set up in a clubhouse or any other venue of your choice indoors only. Please enquire about venue policies and restrictions before you book your slumber party event with us. You will be responsible for any fees associated with your event location (including parking permits). If for any reason the venue denies your Slumber party event upon our arrival - no refunds or reschedules will be provided. We ask that you get full approval prior to event date in writing.
  • Do you stay and host the slumber party?
    We do not stay, but it is a service worth considering depending on client demand.
  • How far do you travel?
    We serve the League City area and neighboring towns up to 20 miles from our location. More travel time can be arranged.
  • Can I rent your slumber party products for a few hours?
    Yes you can, as long as you meet our minimum sleepover order of $300.
  • Can I rent your slumber party products for more than 24 hours?
    Yes! Please contact us before your 24-hour period ends to discuss the extra fees involved with more rental hours.
  • How do you keep your slumber party products clean?
    Cleanliness and tidiness are our number one priority. We wash all our beddings with hypoallergenic detergent after every use. After the laundry process, the sheets and pillow covers are pressed, folded, and stored away in sealed containers until next use. All other items are sanitized and neatly stored away.
  • What should I expect on delivery day?
    Event Space Preparation - Please be sure your set up area is ready before we arrive (we do not move any furniture or items that might be in the way). The area should be mopped/vacuumed and clear of pets and children. Parking – We travel with heavy items. Please secure a parking space in close proximity to the entrance. Any packing permits needed will be a client’s responsibility. Elevation – During the booking phase, make sure to let us know if the set up area is upstairs. We charge a small fee for upstairs set-ups due to the manual labor required. Arrival Time - For small orders we arrive 2 hours prior to your scheduled event time. Set up takes between 1.5 to 2 hours depending on the order. Electricity - We need access to electricity to blow up mattresses, and to plug in some decorations that may require power.
  • What should I expect on the day of pick up?
    Parking Space: Please reserve a parking space in close proximity to event entrance. Clear Space: Keep all pets and children clear of event area to help us speed up the breakdown process. We do not pick up balloons spread all over the floor. Rental Checklist: Remove all personal belongings from the event area especially from the tents. We will review the checklist you signed on delivery day to make sure all rental items are available for pick up. Damages: If there is any loss or damages to items, the financial responsibility is entirely on the client. Final inspection of product damages will be conducted in 12 to 48 hours from the time of pick up, and notify the client of all damage or loss costs. We will charge the credit card on file.
  • What happens if an item is damaged at my slumber party event?
    We ask clients to create a dining or activity area away from the sleepover area to prevent accidents. We understand that accidents happen, but we would be out of business if clients were not liable for damaged or lost items. When you rent from MM Event Creations, you agree to our company's terms and conditions. Example of damage fees Teepee tent fabric dry cleaning fees -$30 each Broken Teepee - $65 Fitted Sheets- $20 LED Fairy Lighting- $6 per strip Inflatable Mattresses- $20 Rugs $20 Bed Tray-$20 Blankets- $18 Decorative Pillows- $15 Lantern- $10

If you have any other questions, please feel free to call or text us at: 832.385.8401

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